Store Policy

What happens after I've placed an order?

Note: PLEASE MAKE SURE THAT, YOUR BILLING ADDRESS AND SHIPPING ADDRESS IS THE SAME . THIS WILL AVOID ANY CANCELLATIONS TO YOUR ORDER. WE TAKE PRIDE IN MAKING SURE THAT OUR CUSTOMERS AND OUR BUSINESS IS PROTECTED. THIS IS FOR SECURITY REASONS ONLY…

Due to high volume of orders, PROCESSING TIME IS 1-3 WEEKS (NO EXCEPTIONS) All items are made to order and will be shipped after processing time has Concluded. However, if the item description states (PRE-ORDER) please allow up to 4-6 weeks for your order to be shipped. In addition, this EXCLUDES weekends and holidays. 

NOTE: If you request to cancel your order after 24 hours, you will be charged a 50% restocking fee.

How will I know when my order has shipped?

Once orders are shipped the item will be marked as shipped and you will receive an shipping confirmation via email.

What is the store return policy?
Because our pieces are made to order, there will be no refunds or exchanges once the item is made. Please read the item description carefully to determine your correct sizing for each item.

How will this item fit?

To the size you normally wear in numbers.
For example XS fits 0, Small 2-4, Medium 6-8, Large 10-12, XL 14-16
We use top quality 4-way stretch fabric.

How do I contact Customer Service?
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Customer Service can be reached via email or live messaging.
Email: dujourlux@gmail.com 

*Please allow up to 24 to 48 hours for a response.* Please have your full name and order number ready.

IMPORTANT NOTE TO ALL BUYERS:
If you have any questions concerning your shipment, please wait patiently after your shipping time-frame is up. However, if you do not receive your package within your time-frame, please feel free to contact Customer Service during business hours. Dujourlux@gmail.com
​Thank You